Transactions policy

Last updated: 24 September 2026

Accepted payment methods

You can pay securely at Harperwears using:

• Visa
• Mastercard
• American Express

All available methods are shown at checkout before you confirm your order. We never charge a surcharge for using any payment method.

Currency

All prices on our website are displayed and charged in Australian Dollars (AUD). If your payment method is issued outside Australia, your bank may apply a currency conversion at its own rate; we have no influence on that.

How payment works

At checkout you are taken to our secure payment partner, Whop, where you select your preferred payment method and complete the transaction. All transactions are processed through an encrypted (SSL), PCI DSS compliant payment gateway with fraud prevention and monitoring. Harperwears never sees or stores your full card details.

Billing statement

Charges will appear on your bank or card statement with the prefix WHOP_ followed by our store reference.

When you are charged

Your payment method is charged when you confirm your order at checkout, which places a binding order with an obligation to pay. The amount charged is the total price shown at checkout, in AUD, including GST where applicable and any displayed shipping costs. No additional product or service is ever added to your payment without your express consent. Once your payment is confirmed, you receive an order confirmation email with your order number; the contract is concluded at that point.

Failed or declined payments

If your payment is declined, no order is created and you are not charged. Verify your payment details or try an alternative method; if the problem persists, contact your bank or reach out to us and we will be happy to help. In case of a reasonable suspicion of fraud, we may decline or cancel an order; any payment already received is refunded in full to the original payment method.

Refunds

Refunds, for example after a return or for a faulty product, are always issued to the original payment method, at no cost to you, within the timeframes set out in our Return & Refund Policy. Depending on your bank, it may take a few business days after processing for the amount to appear on your statement.

Payment data and privacy

We process payment-related data in accordance with our Privacy Policy, exclusively for payment processing, order confirmations, fraud prevention, refunds and legal obligations. Please never send us full card numbers, security codes or passwords by email.

Need help?

Contact our customer service with your name, order number and the email address you used.

Email: info@harperwears.com | Phone: +61 3 7037 8503
Monday to Friday 9:00-17:00 | Weekends 11:00-16:00 (AEST)
Harperwears, a trading name of AB Com BV
Rue Picard 7, Box 100, 1000 Brussels, Belgium. Company number: 1020012804 | VAT: BE1020012804.