Where does my order ship from?

Harperwears is operated by AB Com BV, based in Brussels, Belgium. Your order is shipped directly to you by our fulfilment partner from their warehouse in Ningbo, China. This is how we keep our prices low and shipping free, and it is why delivery takes a little longer than from an Australian warehouse. You can read exactly how this works on our Dropshipping page.

How long does delivery take?

Orders are processed within 1 to 3 business days and transit takes 8 to 10 business days, so you receive your order at the latest within 13 business days. You will receive a tracking number by email as soon as your order ships.

What are your delivery costs?

Delivery is free on all orders across Australia, with no minimum purchase. The price you see at checkout is the total price: you will never be charged customs duties, import taxes or handling fees on delivery. If a carrier ever does ask you to pay a charge, contact us and we will reimburse it in full.

Do you ship internationally?

Currently we deliver in Australia only.

What is your return policy?

You can return your order within 30 days, for any reason. The 30 days start on the day after delivery. You do not need our approval or a return number: just tell us, with your order number, by email, by phone, via the contact page or with our model withdrawal form (using the form is optional). From the day you tell us, you have a further 14 days to send the item back; dispatching it within those 14 days is enough. Trying items on is no problem: a return is never rejected for signs of trying on, missing tags, or non-original packaging.

Please note: returns are sent to our fulfilment partner's warehouse in China. For change-of-mind returns, you pay the return shipping, estimated at AUD 30 to 50 depending on carrier and weight; we recommend a tracked service and keeping your proof of postage. If your item is faulty, damaged or incorrect, we cover all costs instead.

How fast is my refund?

We refund the full amount you paid, without restocking fees, within 14 days of your return notice at the latest, to your original payment method. We may wait until we have received the item back or you have provided proof of postage. Depending on your bank, it can take a further 3 to 5 business days to appear on your statement.

Can I change or cancel my order?

Yes, free of charge at any time before your order ships: contact us as soon as possible. Once it has shipped, you can simply use your 30-day return right after delivery, or refuse the delivery, which we treat as a return.

What if my item is faulty or not what I ordered?

Our goods come with guarantees under the Australian Consumer Law that cannot be excluded. If your item is faulty, damaged on arrival, or not what you ordered, contact us with your order number and photos and we will send a replacement or issue a full refund, whichever you prefer, at our expense, including all return shipping. A fault that appears after a few weeks is never too late to report.

What if my package is lost or arrives damaged?

If your package is lost in transit, we will send a replacement or refund you in full, whichever you prefer. If it arrives damaged, send us photos (or refuse the delivery if it is visibly damaged) and we will arrange a replacement or refund at no cost to you.

How can I track my order?

Once your order ships, you receive an email with your tracking number, and you can track it any time at harperwears.com/apps/parcelpanel. If your tracking has not updated for more than 7 days, contact us and we will investigate with the carrier.

What payment methods do you accept?

Visa, Mastercard and American Express, charged in AUD. All methods are shown at checkout, the charge appears on your statement with the prefix WHOP_, and nothing is ever added to your order without your express consent.

How do I find the right size?

Check the size and material information on each product page. If you are unsure, our customer service is happy to help, and trying items on is no problem.

Who are you?

Harperwears is a trading name of AB Com BV, Rue Picard 7, Box 100, 1000 Brussels, Belgium. Company number 1020012804, VAT BE1020012804. Despite being an English-language store for Australian customers, we are an online webshop only, operated from Belgium, with products shipped from China.

How can I get in touch?

Email: info@harperwears.com | Phone: +61 3 7037 8503 | Contact page: harperwears.com/pages/contact
Monday to Friday 9:00-17:00 | Weekends 11:00-16:00 (AEST). We respond within 24 hours on business days.