Dropshipping

This is a dropshipping website

Harperwears operates as a dropshipping store. We want you to know exactly what that means before you order.

What is dropshipping?

Dropshipping means we do not hold our own stock. When you place an order, it is sent directly to you by our fulfilment partner from their warehouse in Ningbo, China, where our products are manufactured. There is no warehouse or middleman in between: the product travels straight from the manufacturer to your door.

This is how we keep our prices low and shipping free. It also means delivery takes longer than from an Australian warehouse: orders are processed within 1 to 3 business days and transit takes 8 to 10 business days, so you receive your order at the latest within 13 business days.

Returns

Because our products ship from China, returns must be sent to our fulfilment partner's warehouse:

Wang Maoqin, Lane 1177, Jianlan Road, Meixu Street, Yinzhou District, Ningbo, Zhejiang 315100, China

If you return an order because you changed your mind, you bear the return shipping costs yourself, estimated at AUD 30 to 50 depending on carrier and weight. We recommend a tracked service and keeping your proof of postage. If your item arrives faulty, damaged or incorrect, we cover all costs instead. The full details, including the 30-day return window, are in our Return & Refund Policy.

Who is behind this store

Harperwears is an online webshop only. We have no physical stores, and we are not an Australian company: the store is operated from Belgium and serves customers in Australia. The store is operated by:

AB Com BV
Rue Picard 7, Box 100, 1000 Brussels, Belgium
Company number: 1020012804 | VAT: BE1020012804
Email: info@harperwears.com | Phone: +61 3 7037 8503

Questions about how we work? Our customer service is happy to explain: we respond within 24 hours on business days.